Organization Overview
HAVEN is a non-profit organization dedicated to providing comprehensive support to survivors of domestic violence, sexual assault, and intimate partner violence. With a wide range of services, including counseling, forensic exams, shelter, court advocacy, financial assistance, and education, HAVEN stands as a pillar of hope and support for those in need.
Challenges Faced
Before partnering with HR Tech Solutions, Haven encountered several significant challenges which impacted Haven's operations. Leading to slowed HR processes, recruitment difficulties, and inconsistencies in accountability. Which, in turn affected overall morale and efficiency.
Lack of Automation: The absence of a Human Resource Information System (HRIS) hindered efficient HR management.
Inconsistent Policies and Procedures: Variability across programs led to inefficiencies and confusion.
Employee Engagement and Culture: Issues in these areas affected trust and retention.
Remote HR Management: Offsite HR contributed to delays in processes and decision-making.
"HR Tech's flexibility has been impressive throughout our contractual relationship. They have seamlessly accommodated our needs and adjustments, especially during times when budget constraints required us to pivot. This flexibility has allowed our organization to thrive, even when faced with limited funds.”
- Christine, CEO/President Haven
The Solution: Trust The Process
The project involved a close collaboration between HAVEN's HR Director and HR Tech Solutions, focusing on needs analysis, HRIS system selection, and the implementation process. Despite initial trust issues due to HR Tech being an external vendor, regular updates and transparency from HR Tech Solutions helped quickly build confidence within HAVEN's team.
- HR Tech Solutions seamlessly integrated as an extension of their organization to fill in for the loss of Haven's HR Director.
- HR Tech Solutions identified and rectified gaps in their current processes through a needs analysis using an approach that was reported as “both effective and easy to work with.” by the team at Haven.
- HR Tech identified a budget-conscious approach that aligns well with the needs of Haven while prioritizing their strategic objectives and day-to-day operations within budget constraints.
- HR Tech Solutions lead an HRIS implementation project, provided continued support, and provided training onboarding the system
- Additionally, HR Tech Solutions updated recruitment process, standardized questions and provided onsite HR support
“The ongoing relationship with HR Tech is instrumental in helping us thrive in a challenging labor market. Their assistance is invaluable, particularly when faced with the difficulty of finding suitable candidates for the HR role within our budget.”
- Christine, CEO/President, Haven
Outcomes and ROI
Since partnering with HR Tech Solutions, HAVEN has seen measurable improvements in employee satisfaction, managerial involvement in recruitment, and operational efficiencies. The time to fill positions has dramatically decreased, and the implementation of an HRIS platform has halved the time spent on administrative tasks, leading to cost savings and allowing the team to focus on their mission-critical work.
- 50% Increase In Efficiency
- Haven reports a 50% reduction in time spent on administrative tasks, such as filing, employee management, recruitment, and onboarding
- Increased Trust In Organization HR Presence
- Haven reports a noticeable increase in trust in HR presence, contributing to increased satisfaction levels among employees and managers.
- Time to hire has decreased from 90 to 30 days
- Time to fill open positions has decreased from 90 days to under 30 days.
- Increased Manager Confidence
- Haven reports that the guidance and training provided by HR Tech, spanning functions from recruitment to employee relations, has empowered managers to confidently support their teams.
- Haven leadership was able to provide accessible HR to the staff without having to sacrifice their day to day responsibilities
- Notably, managers are now actively involved in the recruitment process, selecting their own candidates for interviews.
- Increased ability to bill more for grants as positions are filled quicker. Saving money once filled, because staff can work on other projects outside of recruiting.
- The guidance and training provided by HR Tech, spanning functions from recruitment to employee relations, has empowered managers to confidently support their teams.
- Haven managers saw a reduction in stress thanks to a reduced time to fill openings to less than 30 days.
- Increased accountability thanks to the confidence managers possessed from the streamlined recruitment processes.